FAQ
Shipping & Delivery
Yes — we offer free tracked worldwide delivery on all orders.
Delivery takes 7–14 business days, depending on your location.
Each watch is hand-assembled and tested before shipping. Processing usually takes 1–3 business days.
You will receive a tracking link once your watch ships.
Most destinations have no additional customs fees.
All taxes are shown at checkout.
Some countries may apply small import duties — if applicable, this will be indicated at checkout.
Returns & Exchanges
We offer 30-day returns on unused watches in original condition and packaging.
Engraved watches are final sale and cannot be returned (custom personalization).
Just email admin@skymod.watch with your order number.
We will provide instructions and the return address.
Please note that returns sent without approval cannot be accepted.
Yes. Start a return, and once approved, you may place a new order.
Warranty
Every SKYMOD watch includes a 2-year international warranty covering manufacturing defects in the movement, case, crystal, and hands.
- Normal wear
- Water damage due to misuse
- Battery life (chronographs)
- Damage from accidents
- Loss or theft
To make a warranty claim, contact admin@skymod.watch.
Orders & Tracking
A tracking link will be emailed to you as soon as your watch ships.
Tracking updates can take 24–48 hours to appear.
If it hasn’t updated after 3 days, email us and we’ll check with the carrier.
Product & Assembly
Yes — every watch is hand-assembled, regulated and tested before shipping.
Slight variations in finish or dial texture may occur due to hand-assembly. This is normal and makes each piece unique.
Payments
We accept:
- Credit cards
- PayPal
- Apple Pay / Google Pay
- Shop Pay
Contact
For any question about orders, shipping, returns or warranty, email us at:
📩 admin@skymod.watch