Each SKYMOD watch is made to order. Images illustrate the design. Small differences in colour, finish and component details can occur.
Shipping & Returns
Shipping
Shipping is free on every store order.
Every watch is assembled to order after you place it. We email you when your watch ships. If you need it by a date, email support@skymod.watch before you order.
Customs, duty and tax
Taxes are calculated at checkout where they apply. Import duty or tax may also be charged when the watch arrives, depending on your country. Those charges are set by the destination country, not by SKYMOD.
Returns
- You can return an unused watch within 30 days of receipt, in its original condition and packaging.
- Engraved watches are final sale, because they are made to order. This does not affect the warranty, or our promise to put right a watch that arrives damaged or incorrect.
- Email support@skymod.watch before you send a watch back. We will send you the return address.
- You pay the return shipping, unless the watch arrived damaged, faulty or incorrect. Then we pay it.
- Refunds go to your original payment method after we receive and check the watch.
Exchanges
For an exchange, request a return and place a new order.
Company and club editions
Editions carry your mark and are made for you. The terms in your written confirmation apply.
Warranty
Every SKYMOD watch comes with a 2-year warranty against manufacturing defects, from the date of delivery. This includes company and club editions.
What's covered
- Manufacturing defects in materials or workmanship
- Movement failure (automatic or meca-quartz)
- Hands, dial and case defects under normal use
What's not covered
- Normal wear, such as scratches and strap wear
- Water damage beyond the stated water resistance of about 3 ATM
- Accidental damage, misuse or unauthorised changes
- Batteries and straps after delivery
How to claim
Email support@skymod.watch with your order number and photos or a description of the issue. We will arrange a repair, a replacement or another fair resolution. For an accepted claim, we pay the shipping both ways.
Gifts
The warranty goes with the watch. If it was a gift, the person who received it can claim. The buyer's name or email is enough to find the order.
This warranty does not affect your statutory consumer rights.
About Engraving
What can be engraved?
Every SKYMOD watch can be engraved on the caseback with a personal message. Common choices include:
- A name: "Daniel"
- A date: "June 15, 2026"
- A short message: "Happy Retirement, Dad"
- A milestone: "25 Years of Service"
How long can it be?
Keep it short: a name, a date or a few words. Short lines engrave most clearly. We confirm the exact text with you before assembly.
What font is used?
We use a clean, classic serif font that reads well at small sizes. The engraving is permanent.
Can I check the text before assembly?
Yes. After you place your order, we'll email you to confirm the exact engraving text before we begin assembly. Nothing is engraved until you approve it.
Is engraving free?
Yes, always. Personal engraving is included with every SKYMOD watch at no extra cost. It's not an add-on or an upgrade. It's part of what makes a SKYMOD a SKYMOD.
What about returns on engraved watches?
Because each engraved watch is made uniquely for you, engraved watches are final sale. We'll confirm every detail with you before assembly to make sure it's exactly right.
When do I enter the engraving text?
You can enter your engraving text in the cart before checkout. If you prefer, you can also leave it blank and we'll reach out after your order to collect it.
Questions about engraving?
Email support@skymod.watch or call +1 (917) 695-2076. We reply within one working day.
SKYMOD · More Than Time
Made to order. Engraved for them. Delivered in a presentation box. A watch made to be given.